Oh no! If by chance you received a faulty, defective, damaged or incorrect product or if there's another issue with your order/product – firstly we can't apologise enough for this! You can rest assured that our team will get this sorted for you right away. If you've received a faulty/defective product we'll be more than happy to send out a replacement or refund your purchase! Please contact our team so that we can work together with you to find the best resolution for you! At Chest Binder Co, we take pride in our rigorous product quality and order accuracy checks before sending out any orders. But we understand that sometimes we make an error. In these cases, not only will we take accountability for it; we'll do everything we can to avoid making the mistake in the future and of course, offer you a full refund or replacement or
If by chance you receive a defective or incorrect item, please contact our customer support team at email@example.com or through our contact us form so that we can resolve this for you!
How does the process work for refunds/replacements if I get a defective/faulty product?
If you receive a defective/faulty or incorrect item, we're happy to accept the product back and issue a full refund. We won't always ask you to send the product back – in some cases we will issue you a refund or send out a replacement depending on which you prefer. But this can vary depending on the issue. If we do ask you to send the product back, you can rest assured that we'll cover the return shipping fees and provide helpful instructions and guidance along the way!
To initiate your return/refund request, please email our customer care team at firstname.lastname@example.org as soon as you notice the defect/issue. In these cases, we encourage you to contact us sooner rather than later! Our customer support team will do their best to resolve any issues like this promptly and with as little inconvenience to you as possible.
What happens if I receive an incorrect product?
If you've received an incorrect product, please let us know right away so that we can send you out the correct product! You can rest assured that we will also upgrade the shipping for you when we send out the correct one (at our expense) for this inconvenience! In these cases, please contact us as soon as you realise/open the package so that we can get this sorted for you right away.
What happens if my product hasn't arrived yet and it's past the estimated delivery date?
If you didn't receive your order by the estimated delivery date, please let us know by email at email@example.com and we'll investigate what's happened right away! In these cases, if your package has been lost by the courier/gone missing in transit, we'll promptly send out a replacement via express post or issue you a full refund of the item(s) that haven't arrived! Rest assured, we are committed to resolving any and all delivery issues swiftly and with as little inconvenience to you as possible.
If your issue wasn't answered here, don't worry! These are just some common scenarios when it comes to order issues. If you have a question/concern about any order issue or anything at all, please don't hesitate to contact us.
If you have any questions about our Returns and Refunds policy, you can read it here. You can also read our Shipping Policy here.