Sport Binder

We hope so! We're pleased to say that we can ship to most countries, but not all. Some of the countries that we ship to most often include:

• Australia
• Canada
• the United States
• New Zealand
• the United Kingdom
• Finland
• Netherlands
• Norway
• Denmark
• Latvia
• Ireland
• Sweden
• Germany
• Spain
• Greece
• Switzerland
• Hungary

Please note that this isn't an exhaustive list of every single country we ship to. These are just countries that we tend to receive orders from/ship to the most.

How can I see all the countries you ship to? All countries that we ship to are displayed at the Checkout in the Country/Region dropdown which is in the Shipping section. If a country or region isn't there, it means that don't ship to it.

If your Country/Region is in the dropdown, it means that we can ship to you.

Side note: In order to proceed in the checkout to place your order, you'll need to select your Country/Region from the dropdown.

Yes, we're proud to offer Free Shipping on all orders! At Chest Binder Co, we're committed to making our chest binders as affordable and accessible as we can. That's why, when you shop with us, you can enjoy the benefit of Free Shipping!

Yes, the Sport Binder comes in plain white discreet packaging, with only the essential information on it required for your package to arrive safely and on time. For a closer look at our discreet packaging, you can view an examplehere.

Yes! Once your order ships, you'll receive a Shipment Confirmation email containing your Tracking Number which you can use to track your order, here.

Washing Your Sport Binder by Hand

1. Use warm or cold water to wash your Sport Binder.
2. Lather the binder with a mild dish soap or laundry detergent, and gently wash it through.
3. After washing, gently squeeze the binder to remove excess water before air drying it. Make sure to rinse your binder thoroughly to ensure all soap is removed before drying.

Air Drying Your Sport Binder

1. Just hang your binder up or lay it flat overnight, and it should be dry and ready to use by morning.

Machine Drying Your Sport Binder

1. We advise against machine drying your chest binder as exposing it to very high temperatures can cause it to shrink.
2. If you must use a dryer, select the lowest heat setting or the "air-only" mode to minimize the risk of shrinkage. Placing the binder in a mesh laundry bag will offer extra protection during drying.

Additional Tips

• To preserve your Sport Binder, avoid oversoaking as it may cause fading or alter sizing that can impact the garment's drape.
• Use a medium-temperature setting while ironing your binder.
• Only use bleach if your binder is white.
• Avoid dry cleaning your Sport Binder.

We believe in providing transparent and helpful care instructions for our products. Following these care instructions will help you maintain your Sport Binder in the best possible condition.

It’s really important that you always wear your binder in the correct size. If you’re unsure about your size, contact our customer support team via email at hi@chestbinder.co. We will be more than happy to help you.

If you’re starting out with binders we recommend building up the time that you wear. For example, start with 2 hours, the next day 3 hours, and so on. Build this up to a maximum of 8 hours per day. It's also important to remember to never sleep in a binder as these are compression garments. We also never recommend double-binding/wearing two compression garments at the same time layered on top of each other. You can read our binding safety tips here.

If you’re experiencing any discomfort or pain while binding, please stop binding. If you are concerned about having potentially injured yourself, contact your doctor.

Do you offer Change of Mind Returns? Yes! We have a 30-day Change Of Mind Returns Policy.

Woohoo! Are there any conditions? Yes, there's a few conditions – here's the breakdown:

• Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
• You must provide a photo of your item(s) prior to shipping so we can assess the condition.
• Item(s) must be in 'as new' condition and not display visible signs of use/wear. They should be unworn/unused with tags and original packaging.
• You will need proof of purchase, i.e. order confirmation email/receipt.

To initiate a Change Of Mind Return, please complete the following steps:

1. Initiate your Change of Mind Return by emailing us at hi@chestbinder.co within 30 days of receiving the item. In your request, include your order number or proof of purchase, e.g. order confirmation email, as well as images of the item(s) so that we can assess their condition.
2. If your Return is accepted, we'll send you the return address as well as instructions. Items sent back to us without first requesting a return will not be accepted. Please note that for Change Of Mind Returns, the customer is responsible for paying the return shipping fee, unless faulty. 
3. Once our warehouse receives the returned item(s), our team will inspect the item(s) and notify the customer of the approval/rejection of the Change Of Mind Return. If approved, a store credit (equivalent to the price paid) for the item(s) will be instantly credited to the customers store account. 

Please note: For Change Of Mind Returns, the customer is responsible for the return shipping fee. If your item is faulty/defective, you will not be responsible for any return shipping fees.

Exchanges

The fastest way to ensure you get what you want is to return the item you have following the Change Of Mind Returns process above, and once you've received the returned item, make a separate purchase for the new item using store credit.

Once I place my order, how long will it take to process then ship? On average, orders are processed in 1-3 business days. During the processing period we will pick-and-pack your order (with love of course) and perform all our rigorous quality and order checks to ensure your products are in perfect condition and there aren't any items missing/incorrect before we hand it over to the shipment courier.

How will I know when my order ships? When your order ships you'll automatically receive a Shipment Confirmation email (and SMS if you opted in for this) containing your tracking information/tracking number so you can keep up to date with your packages whereabouts. You can track your order on the carriers website or using the 'Track My Order' page on our site.

How long does shipping take? Shipping times vary depending on the country of destination. For most countries, shipping takes between 7 and 14 business days. However, shipping to some countries may take longer.

Can you ship to me? We hope so! We're pleased to say that we ship to most countries, but not all. Free shipping is available for all countries that we ship to. Please note that as we ship internationally, customs/duties may apply. It's important to note that we aren't responsible for paying these fees so please check with your local customs office if you're unsure about if you'll be charged these or contact us for help understanding this. Some of the countries that we ship to most often include:

• Australia
• Canada
• the United States
• New Zealand
• the United Kingdom
• Finland
• Netherlands
• Norway
• Denmark
• Latvia
• Ireland
• Sweden
• Germany
• Spain
• Greece
• Switzerland
• Hungary

Please note that this isn't an exhaustive list of every single country we ship to. These are just countries that we tend to receive orders from/ship to the most.

How can I see all the countries you ship to? All countries that we ship to are displayed at the Checkout in the Country/Region dropdown which is in the Shipping section. If a country or region isn't there, it means that don't ship to it.

If your Country/Region is in the dropdown, it means that we can ship to you.

Side note: In order to proceed in the checkout to place your order, you'll need to select your Country/Region from the dropdown.

We ship to most countries, but there are some countries that we cannot ship to due to regulations/restrictions. If you are unsure whether or not we can ship to your country, please email us at hi@chestbinder.co.

Can I track my order? Yes, you will receive a tracking number once your order has been shipped. You can track your order our Track My Order page or the website of the shipping carrier.

Where are products shipped from? All our products are shipped from our fulfilment centre in Hangzhou, China.

Do you keep stock on hand? Yes, stock is kept on hand. If an item is sold out, it will state this on the product page and our system won't allow you to add it to your cart or purchase it.

Have a question or need some help? We're here to support you. Please contact us using our contact information below. 

• Email address:

Our email address is hi@chestbinder.co. You can expect a response from our customer support team within 1-2 business days when you email us!

• Phone number:

Our phone number is +61 7 3062 8411. We are available Monday-Friday, 9am-5pm AEST. 

• Physical mailing address: 

Our mailing address is: Chest Binder Co, Level 1, Suite 472/241 Adelaide St, Brisbane City, 4000, Australia

• Contact form:

You can also contact us using the contact form here. Helpful tip: Contact form messages go straight through to our email/ticket management system, so if you send us a message through our contact form, our team will respond to it just as fast as if you sent us an email.

We typically respond to all enquiries within 1-2 business days. If we're experiencing high email/message volume (typically during sale periods or holiday events), our response time may be slightly delayed. If this is the case, we will notify you and ask that you please allow a little bit longer to receive a response from us – if this is the case, you can rest assured that the estimated response time will be stated in the email and our customer support team will always try to get back to you as quickly as possible! :)

Helpful tip: you can check out our Frequently Asked Questions for instant answers to common questions we receive.

UPDATE: We're so excited to announce that we've launched a brand new Help Center to continue doing our very best to provide the best shopping experience that we can for all our customers and that includes offering amazing customer support! You can check out our new help center here: Help Center 2.0. Please note that we are still working on it and adding more information to answer as many questions as we can to make shopping with us as seamless and easy as we can for all our customers. With the Help Center 2.0, you can search for your questions and also find our contact information there. We also have a live chat option which is still in progress but you can contact us through it and we will receive your messages! We can't thank everyone enough for the amazing support we've received. We are committed to always trying to make our shopping experience the best we can for our customers!!