Contact us

We're here to help! For instant answers to frequently asked questions, visit our Help Center. To get in touch with our customer support team, contact us via your preferred method of contact below:

  • Email: hi@chestbinder.co
  • Phone: +61 7 3062 8411
  • Contact form: Contact us using our contact form below.

Office hours and response times:

  • Our customer support team is available Monday - Friday, 9am - 5pm AEST.
  • When will I receive a response? We aim to respond to all enquiries as soon as possible! For email and contact form enquiries, please allow 1 - 2 business days for our team to respond. During peak periods like sale events, we may take slightly longer to respond to enquiries. If this is the case, we will notify you and keep you informed. We are not currently experiencing any response time delays.

Contact us form

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FAQs

  1. Start by entering your name in the 'NAME' box
  2. Then enter your Email Address in the 'EMAIL' box. IMPORTANT: Please make sure the email you enter in the 'EMAIL' box is correct as that is where our response will be sent.
  3. Followed by your message in the 'MESSAGE' box.
  4. Once you're finished, click the 'SEND' button and it will be sent directly to our customer support team.

Our customer support teams available: Monday - Friday, 9am - 5pm AEST. We aim to respond to all enquiries as soon as possible! For email and contact form enquiries, please allow 1 - 2 business days for our team to respond.

If we are receiving more emails than usual and there is a delay in our response times, our system will automatically notify you. We are not currently experiencing any response time delays.

Our Customer Support email is: hi@chestbinder.co

Yes, once your order has been shipped, you will receive a Shipment Confirmation email which will contain your order tracking number(s). You can track your order on the shipment carriers website or using our 'Track My Order' page, here.

If you need any help with tracking your order, please don't hesitate to email us at hi@chestbinder.co. Our team is here to help!