Once I place my order, how long will it take to process then ship? On average, orders are processed in 1-3 business days. During the processing period we will pick-and-pack your order (with love of course) and perform all our rigorous quality and order checks to ensure your products are in perfect condition and there aren't any items missing/incorrect before we hand it over to the shipment courier.
How will I know when my order ships? When your order ships you'll automatically receive a Shipment Confirmation email (and SMS if you opted in for this) containing your tracking information/tracking number so you can keep up to date with your packages whereabouts. You can track your order on the carriers website or using the 'Track My Order' page on our site.
How long does shipping take? Shipping times vary depending on the country of destination. For most countries, shipping takes between 7 and 14 business days. However, shipping to some countries may take longer.
Can you ship to me? We hope so! We're pleased to say that we ship to most countries, but not all. Free shipping is available for all countries that we ship to. Please note that as we ship internationally, customs/duties may apply. It's important to note that we aren't responsible for paying these fees so please check with your local customs office if you're unsure about if you'll be charged these or contact us for help understanding this. Some of the countries that we ship to most often include:
- the United States
- New Zealand
- the United Kingdom
Please note that this isn't an exhaustive list of every single country we ship to. These are just countries that we tend to receive orders from/ship to the most.
How can I see all the countries you ship to? All countries that we ship to are displayed at the Checkout in the Country/Region dropdown which is in the Shipping section. If a country or region isn't there, it means that don't ship to it.
If your Country/Region is in the dropdown, it means that we can ship to you.
Side note: In order to proceed in the checkout to place your order, you'll need to select your Country/Region from the dropdown.
We ship to most countries, but there are some countries that we cannot ship to due to regulations/restrictions. If you are unsure whether or not we can ship to your country, please email us at firstname.lastname@example.org.
Can I track my order? Yes, you will receive a tracking number once your order has been shipped. You can track your order our Track My Order page or the website of the shipping carrier.
Where are products shipped from? All our products are shipped from our fulfilment centre in Hangzhou, China.
Do you keep stock on hand? Yes, stock is kept on hand. If an item is sold out, it will state this on the product page and our system won't allow you to add it to your cart or purchase it.