Frequently asked questions
To claim your store credit you will need to sign up for an account on our store using the email that the money was credited too. Typically, this will be the email that you used to place your original order.
Signing up for an account on our store is super easy and usually only takes about 30 seconds!
Sign up for your store account here: chestbinder.co/account/register
If you've received store credit, please make sure to use the same email that you used to place your original order. If you have asked us to change your email for your order or have contacted us on a different email, your credit may be added to this email.
Do I need to sign up for an account even if I have already placed an order?
Yes. The email that you enter at the checkout is just for us to stay in touch and keep you in the know with tracking updates. This will not automatically create an account on our store.
If you sign up for an account on our store using the same email that you used to place an order, you will be able to see your order history and also use any credit that is attached to that email.
Sign up for your account now to claim your store credit and see your order history: chestbinder.co/account/register
If you're having any trouble or have any questions, please don't hesitate to reach out to us at firstname.lastname@example.org! We are here to help.
All pricing for our store is listed in United States dollars (USD). We charge in USD which is displayed next to the price in the checkout.
We want ALL our customers to be comfortable with what they are paying before they pay us! That is why we show "USD" next to the price before you pay us.
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. We also offer Google Pay and Apple Pay too!
Woo, it’s on sale - so you’re basically saving money (at least that’s what we tell ourselves when something is on sale!).
Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’!
This is offered before the payment page so you’re totally aware of how much you can save.
Your privacy and security is our highest priority. We use an extremely secure and highly encrypted system (SSL encrypted) that is designed to protect customers.
Shipping and Delivery
We are currently transitioning all products to Discreet packaging! If a product has transitioned to 100% discreet, plain packaging, it will say "Discreet packaging" on the product page.
You can also contact our customer care team at email@example.com to request discreet packaging! We will organise this for you.
Think your order might be lost in transit? Although our courier quotes us 5 - 18 business days for international delivery, sometimes life happens and they aren’t able to deliver within this timeframe.
If your order isn’t delivered within 18 business days, please contact us and we will follow this up with the courier.
Please note: we have a 2 - 5 business day processing time. If we are experiencing a high volume of orders, processing times and shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
All orders made before 2:00PM are processed within 2 - 5 business days. Orders are not shipped or delivered on weekends or holidays.
For accurate shipping times based on your location and shipping method, please visit our Shipping Policy here or contact us at firstname.lastname@example.org
When we are experiencing high order volume (this tends to be during sale periods), order processing will likely take longer. We assure you that we are working as hard as possible to get your order shipped to you as soon as possible.
Yes! We are proud to offer FREE worldwide shipping!
If you've entered the wrong shipping address, you have the ability to change it for 6 hours after your order has been placed.
To edit your shipping address, click the "edit" button that is displayed next to your shipping address and enter your updated shipping address.
*Please note: If you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Returns and Refunds
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Something not quite right with your order? Don’t worry, our friendly customer care team is ready to spring into action! You can contact us at email@example.com.
Emailing us is the way to go! Our email contact is firstname.lastname@example.org. This also allows us to keep a paper trail for your issue so we can help you as best we can.
We can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you.