Shipping Policy

Processing Time:

Orders made before 2:00 PM AEST will be shipped within 2-5 business days. Delays due to unforeseen circumstances will be promptly communicated via email.

Shipping rates and times

We offer free international shipping. Estimated delivery times are as follows:

Destination: Shipping Method: Estimated Shipping Time:
Australia Free Australia Shipping 4 - 12 business days
United Kingdom Free UK Shipping 4 - 12 business days
United States Free USA Shipping 4 - 12 business days
Canada Free Canada Shipping 8 - 18 business days
Worldwide (Rest of world) Free Worldwide Shipping 4 - 20 business days

 
Please note that all shipping time are estimates and may vary due to factors beyond our control. For more information about delivery times to a specific country, please contact us via email at hi@chestbinder.co

Products may be delivered in one or more parts. All shipping times exclude clearance/customs delays and any other delays caused by circumstances beyond our control. Please note that all shipping time frames are from the date of dispatch, not the date that your order is made. 

In the event that a parcel is returned to us for various reasons, including non-payment of fees, duties or taxes, or an incorrect address, you will need to email hi@chestbinder.co to arrange redelivery.

Your parcel will be delivered to the shipping address you specify at the time of purchase. We are not responsible for lost or stolen product parcels that are delivered to the address provided during checkout.

We are not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been shipped then we can’t make any changes to the address or change the course of the parcel. If this does happen, we won’t be able to send you another parcel or make a refund. In the event that the product parcel is lost or stolen, you should contact the shipping courier or local authorities for resolution.

Shipment Confirmation & Order Tracking

Orders made before 2:00 PM AEST will be shipped within 2-5 business days. 

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). You can track your order here

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order after shipping. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Package Lost/Damaged During Shipping

We shall not be held liable for any products lost or damaged during shipping. Once the package leaves our possession and is transferred to the shipment courier, the responsibility for the package's safe delivery lies with the courier. If the package is lost or damaged due to the shipment courier, we advise you to file a claim directly with the courier. We recommend that you retain all packaging materials and damaged goods as they may be required as evidence during the claims process.

If you receive your order and find it damaged, please notify us immediately. We will initiate an investigation to determine the cause of the damage. In the event that the damage is found to be a result of our fault, we will provide a refund or replacement of the affected item(s).
We will collaborate with you to the best of our ability to ensure a smooth resolution in the event of courier-related issues. We will provide any necessary assistance in the claims process to help you reach a satisfactory outcome.

We take customer satisfaction seriously. We encourage all customers to review this policy carefully and contact us with any questions or concerns regarding the shipping process. Our customer support team is available to assist you and ensure that your shopping experience is a positive one.

If you have any questions about our Shipping Policy, please contact us at hi@chestbinder.co or use our contact form.