Shipping Policy

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders made before 2:00PM AEST are processed and shipped within 2 - 5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times and shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination	Shipping method	Estimated delivery time	Shipment cost
Australia	Free Australia Shipping	5 - 16 business days	Free
Canada	Free Canada Shipping	10 - 20 business days	Free
United Kingdom	Free UK Shipping	10 - 20 business days	Free
United States	Free USA Shipping	5 - 16 business days	Free
Worldwide (Rest of world)	Free worldwide shipping	5 - 27 business days	Free

 

Find out more about delivery times to a specific country by contacting us via email at hi@chestbinder.co

All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability for delayed delivery caused by any third-party.

All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.

In the event that a parcel is returned to Chest Binder Co for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, you will need to email hi@chestbinder.co to arrange redelivery and may be responsible to pay for all postage costs.

Delayed, lost or damaged shipments are not the responsibility of Chest Binder Co. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify us in writing within 14 days of receiving the products to hi@chestbinder.co. 

Chest Binder Co is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 5 working days. You can track your order on the Track my Order page.

Customs, Duties and Taxes

Chest Binder Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Chest Binder Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

If you have any questions about our Shipping Policy, please contact us at hi@chestbinder.co